Exchange Policy

NoventraMotion allows product exchanges under the same 14-day period after delivery. Exchanges are only accepted for items that are defective, damaged, or incorrect.

To request an exchange, customers must contact our support team with proof (such as photos or videos) of the issue. Once approved, we will provide instructions for returning the item.

Customers are responsible for the return shipping cost unless the product is confirmed to be defective or incorrect due to our error. Replacement items will be shipped once the original item is received and inspected.

Exchanges are subject to product availability. If the requested item is out of stock, a refund may be offered instead.